Accessibility on our network

First Capital Connect is committed to offering quality assistance to customers with reduced mobility or other requirements in planning and making their train journey.

Our trained staff are able to assist customers with their journey requirements but we ask that arrangements are made at least 24 hours in advance so we can help you to find your nearest accessible train station, plan the easiest route to your destination, and book your train tickets.

If you wish to have your tickets posted to you we need three working days notice in order to ensure they arrive with you on time.

Many of our stations have a 'fast ticket' machine, which allows you to print your tickets at the station.

This service is available for any journey in Great Britain, whether you are finishing you journey at a First Capital Connect station, or one operated by a different train company.

We also work closely with Herts Action on Disability (HAD) who provide our 'Station to Station Accessible Transport' scheme.

We would ask that you complete our online Assisted Travel contact form and we promise to reply to your request within 4 hours.

Complete online form

Alternatively, our assistance helpline is available on the following numbers:

Telephone: 0800 058 2844
Textphone: 0800 975 1052

The helpline is open seven days a week, from 0700 to 2200, except on Christmas Day.

Making Rail Accessible 2013

These documents outline our commitment to customers with impaired mobility.

View passenger document

View policy document


Should you have any comments or suggestions on how we can improve our accessibility service, please get in touch.

Complete feedback form

At station and on-train

Learn more about the facilities at our stations and on-train to assist impaired mobility passengers.

Learn more

Priority Cards

We have recently introduced a new service for any person who cannot stand safely for their journey and are elderly, pregnant, or have a disability.

Learn more