Your journey is important to us
Making sure that you have a great journey every day is our aim so we have been working hard to improve your experience with First Capital Connect.
We’ve already brought 12-carriage services to Hitchin, Stevenage, St Neots, Peterborough, Royston and Cambridge to allow you to take full advantage of over 12,000 seats added in the peak over the last 18 months.
As this programme for increasing capacity comes to an end, we want to ensure that you receive a great service, understand our good value fares and also that you have all the information you need to plan your journey.
The below highlights the improvements we are proud to bring you from 9 December 2012.
You can also learn more about the detail here
We’ve built longer platforms at Sandy, Biggleswade, Arlesey and Finsbury Park. This means 12-carriage trains can be accommodated at these stations in the morning and evening peak too.
If you’re travelling into London from Hitchin and Stevenage you’ll have a bit more room. The longer trains we have running from Peterborough will create more space increasing the comfort of your trip.
More seats off-peak
There's never been a better time to switch and take the train with First Capital Connect. In December 2010 we introduced extra services and an additional 41 carriages, meaning longer trains and more seats.
Many trains to and from London doubled in length creating 13% more peak capacity on the Great Northern route.
In December 2011, we brought you 12-carriage services to Hitchin, Stevenage, St Neots, Peterborough, Royston and Cambridge.
Now there are more seats available off-peak. If you travel on the first/last off-peak service from/to Cambridge you’ll see that we’ve increased carriages to improve your journey.
Talk to us
We have a dedicated team on Twitter who are here to talk to you 7 days a week between 7am and 10pm. They help with service information and any other questions you have regarding your journey. Follow us at @FirstCC so you can chat too!
Our mobile site has been re-designed - it now links to Twitter and provides enhanced service information. Improved journey planning is available online to provide real time information showing how the trains are running.
To help you plan your journey, we have a range of ways you can find up to the minute information regarding your train service, before you set off and whilst on the go.
If you are a regular traveller with us don’t forget to sign up for text and email alerts – these will let you know if any changes have been made to your usual journey so you can find an alternative route if you need to or rearrange the time of your trip.