Talk to us


We are committed to listening to your views to help us improve our service.

You can join our quarterly online forum to ask our senior management team the questions that are important to you or check the table below to see when managers will be visiting your local station.

Meet the Directors

Our quarterly 'Meet the Directors' online forum is a great way for you to put questions to the senior team responsible for running your rail service.

Following feedback from participants, we have changed the timing of the sessions which will now take place from 18.00 to 20.00.

We will endeavour to answer all your questions and post answers right away. Next online forum: 28 April 2014

Learn more

Meet the Managers

Our ‘Meet the Managers’ sessions are your opportunity to meet First Capital Connect senior managers to ask them questions about our services.

These informal gatherings take place at stations across our network.

This year we are changing the format of the sessions in a couple of ways. We will be piloting on-train sessions during the off peak whilst at station sessions will be tailored to the issues at each location.

At Station Sessions
Location Date Time
London Blackfriars 16 July 2014 07.30 - 09.30
Stevenage 13 August 2014 16.30-18.30
London Kings Cross and St Pancras International 11 September 2014 07.30 - 09.30
London Blackfriars 11 September 2014 07.30-09.30

Sessions highlighted in bold above are designated Super Sessions where Senior Management will be present to answer any questions you may have.

On-Train Sessions

Location Date Time
St Pancras International to Gatwick 7 May 2014 10.00-12.30
London Blackfriars to Sutton 10 Sept 2014

10.00-12.30

Feedback Form

If you have any comments for our customer service team, please feel free to fill out our online form and the team will reply within 5 working days.

Complete online feedback form

Eyewitness Form

You may have witnessed an assault or incident, e.g. anti social behaviour on one of our trains or stations - and could be able to assist the police with their enquiries.

Please complete this online form if so, thank you.

Complete eyewitness form


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