Talk to us
We are committed to listening to your views to help us improve our service.
You can join our quarterly online forum to ask our senior management team the questions that are important to you or check the table below to see when managers will be visiting your local station.
First Capital Connect: Your Ideas
We want to make your experience with First Capital Connect better. And we know you’ve got some great ideas.
We've created a new feedback website where you can let us know what we can improve and how we should do it. You can also check out other people’s ideas and vote for your favourites.
Meet the Directors
Our quarterly 'Meet the Directors' online forum is a great way for you to put questions to the senior team responsible for running your rail service.
We will endeavour to answer all your questions and post answers right away. Next online forum: TBA
Meet the Managers
Our ‘Meet the Managers’ sessions are your opportunity to meet First Capital Connect senior managers to ask them questions about our services.
These informal gatherings take place at stations across our network.
This year we are changing the format of the sessions in a couple of ways. We will be piloting on-train sessions during the off peak whilst at station sessions will be tailored to the issues at each location.
At Station Sessions
|West Hampstead||21 March 2013||16.00 - 19.00|
|Alexandra Palace||15 May 2013||16.00 - 19.00|
|St Pancras International||10 July 2013||07.30 - 09.30|
|Royston||7 August 2013||16.00 - 18.30|
|London Blackfriars||4 September 2013||16.00 - 18.30|
|London King's Cross||6 November 2013||07.30 - 09.30|
|Luton Airport Parkway||8 January 2014||16.30 - 18.30|
|St Albans||5 March 2014||16.30 - 18.30|
Sessions highlighted in bold above are designated Super Sessions where Senior Management will be present to answer any questions you may have.
|Brighton to London Bridge||17 April 2013||13.00 - 15.30|
|Finsbury Park to Hertford North||12 June 2013||10.00 - 12.30|
|Hitchin to Alexandra Palace||2 October 2013||10.00 - 12.30|
|St Pancras International to Streatham||4 December 2013||13.00 - 15.30|
|Huntingdon to Stevenage||5 February 2014||10.00 - 12.30|
If you have any comments for our customer service team, please feel free to fill out our online form and the team will reply within 5 working days.
You may have witnessed an assault or incident, e.g. anti social behaviour on one of our trains or stations - and could be able to assist the police with their enquiries.
Please complete this online form if so, thank you.