Talk to us
We are committed to listening to your views to help us improve our service.
You can join our quarterly online forum to ask our senior management team the questions that are important to you or check the table below to see when managers will be visiting your local station.
Meet the Directors
Our quarterly 'Meet the Directors' online forum is a great way for you to put questions to the senior team responsible for running your rail service.
Following feedback from participants, we have changed the timing of the sessions which will now take place from 18.00 to 20.00.
We will endeavour to answer all your questions and post answers right away. Next online forum: 28 April 2014
Meet the Managers
Our ‘Meet the Managers’ sessions are your opportunity to meet First Capital Connect senior managers to ask them questions about our services.
These informal gatherings take place at stations across our network.
This year we are changing the format of the sessions in a couple of ways. We will be piloting on-train sessions during the off peak whilst at station sessions will be tailored to the issues at each location.
At Station Sessions
|London Blackfriars||16 July 2014||07.30 - 09.30|
|Stevenage||13 August 2014||16.30-18.30|
|London Kings Cross and St Pancras International||11 September 2014||07.30 - 09.30|
|London Blackfriars||11 September 2014||07.30-09.30|
Sessions highlighted in bold above are designated Super Sessions where Senior Management will be present to answer any questions you may have.
|St Pancras International to Gatwick||7 May 2014||10.00-12.30|
|London Blackfriars to Sutton||10 Sept 2014||
If you have any comments for our customer service team, please feel free to fill out our online form and the team will reply within 5 working days.
You may have witnessed an assault or incident, e.g. anti social behaviour on one of our trains or stations - and could be able to assist the police with their enquiries.
Please complete this online form if so, thank you.