Talk to us
We are committed to listening to your views to help us improve our service.
You can join our quarterly online forum to ask our senior management team the questions that are important to you or check the table below to see when managers will be visiting your local station.
First Capital Connect: Your Ideas
We want to make your experience with First Capital Connect better. And we know you’ve got some great ideas.
We've created a new feedback website where you can let us know what we can improve and how we should do it. You can also check out other people’s ideas and vote for your favourites.
Meet the Directors
Our quarterly 'Meet the Directors' online forum is a great way for you to put questions to the senior team responsible for running your rail service.
We will endeavour to answer all your questions and post answers right away. Next online forum: Friday 23 March, 1pm
View forum questions and answers
Meet the Managers
Our ‘Meet the Managers’ sessions are your opportunity to meet First Capital Connect senior managers to ask them questions about our services.
These informal gatherings take place at stations across our network.
This year we are changing the format of the sessions in a couple of ways. We will be piloting on-train sessions during the off peak whilst at station sessions will be tailored to the issues at each location.
At Station Sessions
| Location | Date | Time |
| Bedford | 19 April 2012 | 16.30 - 19.00 |
| London King's Cross | 14 June 2012 | 16.00 - 19.00 |
| Radlett | 9 August 2012 | 16.00 - 19.00 |
| Stevenage | 4 October 2012 | 16.00 - 19.00 |
| Harpenden | 29 November 2012 | 16.00 - 19.00 |
| Finsbury Park | 24 January 2013 | 16.00 - 19.00 |
| West Hampstead | 21 March 2013 | 16.00 - 19.00 |
On-Train Sessions
| Location | Date | Time |
| Blackfriars to Brighton | 17 May 2012 | 10.00 - 13.00 |
| Moorgate to Alexandra Palace | 12 July 2012 | 14.00 - 16.30 |
| London St Pancras to Streatham | 6 September 2012 | 10.00 - 12.30 |
| Blackfriars to Radlett | 1 November 2012 | 14.00 - 16.30 |
| Bedford to Luton | 20 December 2012 | 13.00 - 16.00 |
| Welwyn Garden City to Alexandra Palace | 21 February 2013 | 10.00 - 14.00 |
Feedback Form
If you have any comments for our customer service team, please feel free to fill out our online form and the team will reply within 5 working days.
Eyewitness Form
You may have witnessed an assault or incident, e.g. anti social behaviour on one of our trains or stations - and could be able to assist the police with their enquiries.
Please complete this online form if so, thank you.