Priority Cards

All First Capital Connect trains have specially designated priority seats available to customers that have a greater need to sit down than other customers.

Priority seats can be used by anyone, but they should be given up if they’re needed more by people with disabilities, expectant mothers, elderly passengers or those carrying infants.

Because someone’s need for a seat may not be immediately obvious to other customers, we have decided to introduce a ‘priority card.’

Not everyone is comfortable with asking other passengers to give up their seat and explaining why this is necessary. The priority seat card is designed to avoid any embarrassment in this situation

The new Priority Seating card is available through our Assisted Travel Team and is valid on any First Capital Connect service.

You may be asked by a cardholder to give up your seat. If you are, please bear in mind that the person asking will have a genuine need.

Please use the links below to apply and learn more.