Cookies Policy

Our website ('our site') uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or your computer or smart device (collectively referred to as a 'device') if you agree. Cookies contain information that is transferred to your device.

We set out below information on what cookies may be set when you visit our site and how to reject or delete those cookies.

1. How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our site, you can do this through your browser settings. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your device or browser to restrict or reject cookies you can still browse this website anonymously until such time as you wish to register for any services, but please be aware that restricting cookies may impact on the functionality of our site.

For further information on cookies please see our Privacy Policyor visit www.cookiecentral.comor www.aboutcookies.orgwhich contain comprehensive information on how to control cookies on a wide variety of browsers. You will also find details on how to delete cookies from your device as well as more general information about cookies.

We use a number of suppliers who also set cookies on our site on our behalf. If you would like more information about the cookies used on our site, including those set by third party suppliers on our behalf, please see the section below.

2. List of the cookies used by our site

This is a list of the cookies set by our desktop site, and what each is used for.

Name Details Expiry
Stores information about the current user session on your computer. Allows the site to function fully. End of session
Allows the site to recall station preferences, enabling the display of service updates 12 months
__utma __utma is written to your browser on your first visit to our site (from the browser being used). The cookie is used by Google Analytics to capture and determine unique visitors to the site, and the frequency of views each page obtains. 2 years
__utmb Google uses __utmb to establish and continue your session and interaction with the site. The cookie will expire if you are on a page for longer than 30 minutes, otherwise each time you view a new page within the site the session time-out for the cookie updates back up to 30 minutes.. 30 minutes
__utmc This cookie would have been previously to outline a session status. Not set
__utmz This cookie is used to distinguish and store information on what referral has brought you to this site. This can be direct, from a link or natural / paid search. 6 months
id The id cookie set by is used to record the results of online marketing. 2 years
ComScore web analytics used to identify user sessions on Data is only used in aggregate. 2 years
ns_cookietest Used to confirm that your browser is able to accept cookies. End of session

The following cookies are used on our online booking service,

Name Details Expiry
sess_track This session cookie identifies the user to the website using a unique randomly generated id. Once the user leaves the website the session ends. Session
WebTisPersonalisation This cookie stores a unique token that can be used across the website to enable personalisation.  Session or 1st Jan 2100 if the user selects: "Remember me"
WebTisToken A unique token that can be used by web pages not included inside the online booking engine to enable the personalisation of those web pages. Is only present when the user is logged in. Session
WebTisLogIn This cookie indicates whether a user is logged in or not as well as storing items from the shopping basket. Session
perm_track This cookie is a unique randomly generated id that links the website users' actions across their website visits (sessions). Primarily this is used for fraud detection although it is also used for analytics. 1st Jan 2100
ASP.NET_SessionID A token generated by the webserver that powers the website this value is used to recognise the user and link their session data to their website usage. The website cannot function without this cookie. Session
SecureToken Used by SSL this randomly generated ID allows session validation in the secure areas of the website. Purchases cannot be made without this cookie. Session
Google Analytics cookies: _utma, _utmb, _utmc, _utmz These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.   
WT_FPC Allows us to track website usage and general user behaviour. This cookies stores the date and time the cookie was created, the last visit, and the start of the most recent session. 10 years
ACOOKIE This cookie is used to track general website usage to facilitate site improvements 2 years

In addition, the following are used on

Name Details Expiry
"cookies" Set on first entry to the mobile site and used to suppress the cookies policy banner for return visitors. 12 months
recent_journeys Used to store a list of 5 recent journeys selected. 12 months
recent_stations Used to store a list of 5 recent stations selected. 12 months