Passenger Focus and London TravelWatch
We try to provide the very highest quality response to problems you raise with us.
However, if you are not satisfied with our reply, you can contact Passenger Focus or London TravelWatch.
These organisations have been set up by the Government to represent rail passengers' interests and they will be able to help. They are independent of the train companies and serve as passenger 'watchdog'.
Who to contact
If the problem occured between Brighton and Three Bridges (inclusive), or between Hitchin and Peterborough/Kings Lynn (inclusive), please contact:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR
Tel: 0300 123 2350
Mon-Fri 0800-2000, Sat-Sun 0800-1600
Email: info@passengerfocus.org.uk
Textphone: 08458 501354
www.passengerfocus.org.uk
However, if the problem occured between Stevenage and London (inclusive) or between Bedford and Gatwick Airport (inclusive), or between London Blackfriars and Sutton/Wimbledon, please contact:
London TravelWatch
6 Middle Street
London
EC1A 7JA
Tel: 020 7505 9000
Mon-Fri 0930-1700
Email: enquiries@londontravelwatch.org.uk
www.londontravelwatch.org.uk
