Contact Us

Our FAQs answer commonly asked questions so please check these before contacting us.

If your question isn't answered, you can contact our customer relations team.

First Capital Connect Customer Relations

Please do not email or use the web form if you are contacting us with any safety related comments. To ensure any safety related issues are dealt with quickly, please give us a call on the number below.

So we can answer your queries as quickly as possible, please email us at or alternatively fill out the online form.

Complete online contact form

Alternatively, you can receive the latest train service information or notify us of any issues by contacting our Twitter team, @FirstCC, who are available 24 hours a day, seven days a week.

First Capital Connect
Customer Relations Department
PO Box 443

Tel: 0345 026 4700
Open 7 days, 07.00 - 22.00, except Christmas Day

First Capital Connect Web Support

If you are experiencing any difficulties regarding your ticket purchase online, please call us on 0344 556 5638.

Other useful links

Door-to-door journey plans for travel in Great Britain
Public transport information in London
Public transport information for Hertfordshire
Through tickets for train and bus
Information on taxis serving rail stations

First Capital Connect Ltd registered in England No 5281077. Registered address: 50 Eastbourne Terrace, Paddington, London W2 6LG