Our FAQs answer questions to commonly asked questions so please check these before contacting us.
If your question isn't answered in the FAQ, you can contact our customer relations team.
First Capital Connect Customer Relations
Please do not email or use the web form if you are contacting us with any safety related comments. To ensure any safety related issues are dealt with quickly, please give us a call on the number below.
While we'll always aim to get back to you within 5 working days we currently have an outstanding backlog of correspondence because of the storms which affected our service on the 28 October.
We have a lot of people to respond to, so we may not be able to reply as quickly as we'd like. Sorry in advance if that's the case. But we promise to read your message carefully and to respond fully to the points you've made.
There is no need to chase your contact as we will get in touch as soon as we can.
So we can answer your queries as quickly as possible, please email us at email@example.com or alternatively fill out the online form.
First Capital Connect
Customer Relations Department
PO Box 443
Tel: 0845 026 4700
Open 7 days, 07.00 - 22.00, except Christmas Day
First Capital Connect Web Support
If you are experiencing any difficulties regarding your ticket purchase online, please call us on 0844 556 5638.
Other useful links
Door-to-door journey plans for travel in Great Britain www.transportdirect.info
Public transport information in London www.tfl.gov.uk
Public transport information for Hertfordshire www.intalink.org.uk
Through tickets for train and bus www.plusbus.info
Information on taxis serving rail stations www.traintaxi.co.uk
First Capital Connect Ltd registered in England No 5281077. Registered address: 50 Eastbourne Terrace, Paddington, London W2 6LG