Improvement works

Our objective is to provide you with the best possible service today and every day, and our investment and improvement plans will support us as we work to do this.

This page outlines how we are improving key areas and will be kept up-to-date with the latest developments.

We will also be providing information at our stations throughout the summer. You can let us know how we're doing by emailing your feedback to fcc.spotlight@firstgroup.com.


Over 6.500 additional peak seats are coming on the Great Northern route in December.

Find out what measures we're investing in to improve customer information provision.

See our latest train performance figures for the previous four week period.

What we're doing to improve train reliability and your on-board experience.

Find out more about current works taking place at stations on our network.


This area is where we look to answer your Question of the Month.


Follow progress of developments on the Thameslink Programme.

Our network

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Download our network route map (PDF 455KB)

Receive email on planned changes

Sign up for our engineering work email bulletin and we will send regular updates

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Travel alerts

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