Customer information - updated: Monday 8 February 2010, 17:15
Thameslink services / discount & refund details
In recognition of the disruption and the inconvenience caused for Thameslink customers, we have announced further discounts and refunds on top of our compensation scheme Delay Repay.
Thameslink Discount & Refund Scheme
We are operating the published December-May timetable and first class has been reintroduced.
Service information: How the service is now running and background information.
Thameslink Customer Discount Offer and Refund Scheme
Following the disruption to services on the Thameslink route affected season ticket holders are being offered discounted tickets and refunds. This is in addition to the delay-repay compensation scheme which can be used when a service has been delayed by 30 minutes or more.
Summary of offer
Annual season ticket holders: Will be entitled to claim either a 5% discount off their next purchase (equivalent to over 2 weeks free travel) or tickets for 10 days free travel.
Monthly season ticket holders: Will be entitled to claim either a 50% discount off their next monthly card following the start of the scheme (equivalent to 2 weeks free travel) or tickets for 10 days free travel.
Weekly ticket holders:
- with four weeks of tickets during the period: Will be entitled to claim tickets for 5 days free travel.
- with eight or more tickets during the period will be entitled to claim ticket for 10 days free travel.
First Class ticket holders: Will additionally be entitled to claim for a refund of the difference between First Class and standard fare for the period 12 November 2009 to 23 January 2010 when First Class accommodation was declassified.
Please note: Discounts will be available when buying at First Capital Connect stations and online from the FCC website. Where tickets are purchased at non-First Capital Connect Thameslink outlets we will only be able to offer free tickets.
Please retain old tickets or proof of purchase in order to validate claims.
Find out more and make your claim at www.firstcapitalconnect.co.uk/discount
