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Tuesday, 9th February 2010, 04:24
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Customer information - updated: Monday 8 February 2010, 17:15
Thameslink services / discount & refund details
In recognition of the disruption and the inconvenience caused for Thameslink customers, we have announced further discounts and refunds on top of our compensation scheme Delay Repay.
Thameslink Discount & Refund Scheme
We are operating the published December-May timetable and first class has been reintroduced.
Service information: How the service is now running and background information.
Thameslink Customer Discount Offer and Refund Scheme
Following the disruption to services on the Thameslink route affected season ticket holders are being offered discounted tickets and refunds. This is in addition to the delay-repay compensation scheme which can be used when a service has been delayed by 30 minutes or more.
Summary of offer
Annual season ticket holders: Will be entitled to claim either a 5% discount off their next purchase (equivalent to over 2 weeks free travel) or tickets for 10 days free travel.
Monthly season ticket holders: Will be entitled to claim either a 50% discount off their next monthly card following the start of the scheme (equivalent to 2 weeks free travel) or tickets for 10 days free travel.
Weekly ticket holders:
- with four weeks of tickets during the period: Will be entitled to claim tickets for 5 days free travel.
- with eight or more tickets during the period will be entitled to claim ticket for 10 days free travel.
First Class ticket holders: Will additionally be entitled to claim for a refund of the difference between First Class and standard fare for the period 12 November 2009 to 23 January 2010 when First Class accommodation was declassified.
Please note: Discounts will be available when buying at First Capital Connect stations and online from the FCC website. Where tickets are purchased at non-First Capital Connect Thameslink outlets we will only be able to offer free tickets.
Please retain old tickets or proof of purchase in order to validate claims.
Find out more and make your claim at www.firstcapitalconnect.co.uk/discount
Your journey today
- Meet the Managers - upcoming sessions
- Major engineering in the Hitchin area
- Travel tools help you get travel information on the move
- FCC fares freeze in January 2010
- Using Oyster on National Rail
- Line2line bus service linking Hatfield and St Albans stations
- New King's Cross Underground ticket hall
- Premier Parking: you can choose your bay when you buy online
- Our Park & Pay by Phone service has been replaced by RingGo cashless parking
- Season ticket recurring payment scheme
- Seats for you
We offer car parking at more than 40 of our stations. Park & pay by phone or buy a car park season ticket.
If you don't travel regularly enough to buy a season ticket, Carnet could save you time and money.
Our range of Travel Tools help you plan your journey and get travel information on the move.
Overall performance for Great Northern route
% of planned train service that was less than 5 minutes late at final destination
13 Dec-9 Jan |
 |
81.6% |
|
15 Nov-12 Dec |
|
87.6% |
|
18 Oct-14 Nov |
|
92.6% |
|
20 Sep-17 Oct |
|
95.2% |
|
23 Aug-19 Sep |
|
95.4% |
|
26 Jul-22 Aug |
|
96.2% |
|
28 Jun-25 Jul |
|
95.4% |
|
31 May - 27 Jun |
|
95.6% |
Overall performance for Thameslink route
% of planned train service that was less than 5 minutes late at final destination
|
13 Dec-9 Jan |
|
62.8% |
|
15 Nov-12 Dec |
|
84.1% |
|
18 Oct-14 Nov |
|
82.1% |
|
20 Sep-17 Oct |
|
86.8% |
|
23 Aug-19 Sep |
|
93.3% |
|
26 Jul-22 Aug |
|
90.8% |
|
28 Jun-25 Jul |
|
87.7% |
|
31 May - 27 Jun |
|
91.3% |
Join our regular 'Meet the Directors' online forum - next date: 10 March 2010, 1-3pm
Meet the Managers at your station - see our schedule for upcoming meetings.
