Print this page
Change text size
Below is listed a wide variety of First Capital Connect and rail organisations contact details. For timetable information please contact National Rail Enquiries.
FAQ - answers to the most commonly asked questions. Please check these before contacting us.
If your question isn't answered in the FAQ, you can contact our customer relations team using our online form.
Email: customer.relations.fcc@firstgroup.com or use our online form.
Open 7 days a week, from 0700 to 2200, except Christmas Day.
Freepost RRBR-REEJ-KTKY, First Capital Connect, Customer Relations Department, PO Box 443, PLYMOUTH PL4 6WP
Tel: 0845 026 4700 / Fax: 0845 676 9904
Submit your claim online or send your completed Delay Repay compensation form (with your ticket/s,or a copy of your season ticket) to First Capital Connect at the address below.
Please contact our Customer Relations team using the contact details at the bottom of this page.
If you have witnessed an assault or incident, e.g. anti social behaviour on one of our trains or stations - and could be able to assist the police with their enquiries. Please complete this online form.
Tel: 08457 48 49 50. For up to the minute travel information for the National Rail network and information on all other Train Operating Companies visit www.nationalrail.co.uk.
Tel: 0871 200 22 33 (calls from landlines cost 10p per minute). For all other public transport route and timetable information visit www.traveline.info.
Visit Ceefax Page 432
Railwatch: 0800 40 50 40. The British Transport Police is the national police service for the railways. We are working closely with the British Transport Police to maintain and improve the security of the network and to make sure you have a safe journey. If you need to contact the British Transport Police for advice, or if you have a problem visit their website at www.btp.police.uk or call Freephone 0800 40 50 40. In an emergency, call 999.
If you have an enquiry regarding promotional activity at any of our stations (not including charity collections), please contact Kevin Keogh in our Property department, telephone: 07894 785158.
Concourse Initiatives
For branding/sponsoring stations on the First Capital Connect network and/or face to face opportunities such as sampling, distribution, exhibitions.
Jonathan Larkins, Sponsorship Manager tel: 020 7436 5515
KBH Transport Media
For advertising on First Capital Connect trains.
tel: 020 7207 5333 / sales@kbhtransportmedia.co.uk
Door-to-door journey plans for travel in Great Britain www.transportdirect.info
Public transport information in London www.tfl.gov.uk
Public transport information for Hertfordshire www.intalink.org.uk
Through tickets for train and bus www.plusbus.info
Information on taxis serving rail stations www.traintaxi.co.uk
We try to provide the very highest quality response to problems you raise with us.
However, if you are not satisfied with our reply, you can contact Passenger Focus or London TravelWatch. These organisations have been set up by the Government to represent rail passengers' interests and they will be able to help. They are independent of the train companies and serve as passenger 'watchdog'.
If the problem occured between Brighton and Three Bridges (inclusive), or between Hitchin and Peterborough/Kings Lynn (inclusive), please contact:
Passenger Focus, FREEPOST (RRRE-ETTC-LEET), PO BOX 4257, Manchester M60 3AR
Telephone: 0300 123 2350
Mon-Fri 0800-2000, Sat-Sun 0800-1600
Fax: 08458 501392
Email: info@passengerfocus.org.uk
Textphone: 08458 501354
www.passengerfocus.org.uk
If the problem occured between Stevenage and London (inlcusive) or between Bedford and Gatwick Airport (inclusive), or between London Blackfriars and Sutton/Wimbledon, please contact:
London TravelWatch, 6 Middle Street, London, EC1A 7JA
Telephone: 020 7505 9000
Mon-Fri 0930-1700
Fax: 020 7505 9003
Email: enquiries@londontravelwatch.org.uk
www.londontravelwatch.org.uk
First Capital Connect conforms to the Data Protection Act 1998 in the way that it handles and stores the personal data of its customers and staff, subject to the exemptions contained in the Act. Customers who have concerns that there may be inconsistencies in their data should write to the Data Protection Officer, FCC, 1 Cranwood Street, London EC1V 9QS. Customers wishing to see any information that FCC may hold about them must complete the Subject Access Request form and send it, together with a cheque for £10 made payable to FCC Ltd and the required proof of identity, to the above address.
First Capital Connect Ltd registered in England No 5281077. Registered address: 50 Eastbourne Terrace, Paddington, London W2 6LG
