Thameslink discount offer
Friday, 12th March 2010, 07:44
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Thameslink route Season Ticket discount offer and refund scheme

We want to express our sincere apologies for the significant disruption you have faced on
the Thameslink route. Pay talks in late October led to a lack of available drivers which in turn
meant we had to deliver a revised weekday timetable. Your services were further impacted in
December and early January as snow and ice damaged our trains, track and signalling. We
know this has been an extremely difficult and frustrating time for you and we do recognise, and
have heard, the personal angst that this has caused you.

Throughout this period, we have offered compensation through Delay Repay. We know that
many customers have successfully claimed through this scheme; we hope you have claimed
what you are entitled to. However, due to the level of disruption you have faced, we
are offering affected Thameslink route Season Ticket holders this additional discount and refund
scheme. Please make sure we receive your application by 31 March 2010.

More infoUse this table to find out what you are entitled to claim

More infoSubmit discount & refund claim online

More infoDownload printable discount & refund claim form

If you have any questions about the scheme please read our Frequently Asked Questions.

Applications need to be made online or via postal application form with proof of purchase
(your ticket(s), receipt or bank/credit card statement) to validate claims.

31 March 2010: Closing date for receipt of applications.

Contact details

FCC Discount and Refund Scheme
Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department
PO Box 443
PLYMOUTH
PL4 6WP

Tel: 0800 9809249 (0900-1700 Mon-Fri)
Email: fcc.discount@firstgroup.com

Notes:

  • The benefits of this scheme are in addition to what is available through Delay Repay which can
    be claimed when a service has been delayed by 30 minutes or more.
  • Only one application for a discount or tickets can be made per Season Ticket holder. First Class
    refund is in addition to the discount/ticket offer and will be adjusted to take into account any
    previous claims.
  • If you hold an inter-available Season Ticket you must travel regularly on First Capital Connect
    services on the Thameslink route for more than half of the journey to be entitled to the benefits
    of the scheme.
  • Thameslink route Season Ticket customers who meet the required criteria and hold interavailable
    Season Tickets, Travelcard Season Tickets, Oyster Travelcards, scholar/child, or other
    discounted Season Tickets are all eligible.
  • Discounts will be available when buying at First Capital Connect stations and online from the
    First Capital Connect website. Where you choose to renew your ticket at a non-
    First Capital Connect outlet, we will only be able to offer the free ticket option.
  • Daily ticket holders should claim through the Delay Repay scheme.
  • Full terms and conditions apply.