First Capital Connect on Twitter

A new way to receive alerts on the move

If you're using Twitter and travel with First Capital Connect regularly, you'll find our new Twitter service invaluable. By following us on Twitter, you'll be able to receive alerts sent directly to you when problems occur on your route - at no cost whatsoever.

How does it work?

If you don't have a Twitter account yet, the first thing to do is go to www.twitter.com and create one.

Then, when you're logged in, go to our page at www.twitter.com/FirstCC and click the Follow button. Within a few minutes, you'll receive an automated confirmation message back from us.

The next step will be to let us know what stations you travel on and what times you travel. This will allow us to send alerts to you only when they're relevant.

To do this, send our Twitter account, FirstCC, a direct message listing your stations and times. The direct message should look something like this (using commas to separate stations and times, and stating times in 24-hour format):

kings cross, cambridge, 0800, 1800

We'll receive your stations and times and store them in our database. Then, when major incidents occur on your route within an hour either side of your times, you'll receive an automated direct message sent to your Twitter account straight away.

If you ever want to cancel the service, simply stop following us on Twitter.

What more can I do?

If you want to stop receiving incident alerts - for example if you're going away on holiday, just send us a direct message that says:

stop

... yes, it's that simple! And when you get back, to start receiving alerts again, just send us a direct message saying:

start

If you can't remember your preferences were and want to be reminded, just message us with:

preferences

You'll get a reply telling you what stations and times we've got stored against your name.

Finally, if your journey details change, just send us a message with your new stations and times.

And if you have any questions for us about our Twitter service, send us an "@" reply. To do this, post to Twitter as normal starting your post with "@FirstCC". We'll see your message and get back to you straight away. If you have an enquiry or comment about anything else, please contact our Customer Relations department in the usual way.