Delay Repay

Our aim is to operate simply and efficiently by getting the basics right and providing a service which is punctual and reliable, clean and safe. Regrettably there are occasions when this is not possible, and it is important to us to understand your concerns.

To make a claim for compensation, please fill in the form below and submit along with a scanned image of the ticket(s)/receipt for the journey concerned as proof of purchase. Should you not have scanning facilities available, simply print off the Delay Repay - Claim Form and return with your original ticket(s)/receipt to the following address (we recommend that you also keep a copy for your own records):

Freepost RRBR-REEJ-KTKY
First Capital Connect
Customer Relations Department
PO Box 443
PLYMOUTH
PL4 6WP

You will need to make your claim within 28 days of the delay. Should you encounter any difficulties completing and/or submitting this form to us, please call Customer Relations on 0845 026 4700 (opening hours 0700 - 2200 Monday to Sunday)

Delay Repay

Step 1 - Personal details

Delay Repay

What type of ticket do you have?