Friday, 30th July 2010, 12:02
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Customer Care
It’s your railway, talk to us
We welcome your feedback and we will be happy to assist with any comments, complaints or suggestions you have about our services. You can get in touch with us in many ways.
Talk to our directors online or meet our station managers personally. We are committed to listening to your views to help us improve.
Do you have specific feedback or comments for our customer services team? Perhaps these are already answered in our online FAQs section? If not then feel free to complete our online feedback form.
Passenger’s Charter
Our Passenger's Charter sets out our com-mitment to you our customers and shares some of our plans for the future.
Delay Repay
Been delayed? Our aim is to operate simply and efficiently and provide a service which is punctual, reliable, clean and safe. Regrettably there are occasions when this is not possible and you may be entitled to compensation under the Delay Repay scheme.
