How to buy season tickets

How do I buy my first Season Ticket?
First you will need a Photocard - your Season Ticket is not valid without it and both must always be carried together. A Photocard will be issued to you free of charge when you first purchase a Season Ticket. Just take a passport-sized photograph to a ticket office and we'll do the rest. As long as your photo remains a good likeness, you can continue to use the Photocard with any subsequent Season Tickets that you buy.

If you want a Season Ticket for a month or longer, you can complete the application form (available from your local ticket office) and take it to your local First Capital Connect ticket office. Or beat the queues and buy your Season Ticket online.

If possible, please help us to reduce queues at busy times by avoiding weekday mornings - particularly Mondays and Tuesdays - when purchasing your Season Ticket. (No application form is needed for a 7-day ticket, but you do need a Photocard).

How far in advance can I buy my first Season Ticket?
New 7-day tickets starting on a Monday (or a Tuesday after a Bank Holiday) may be purchased from ticket offices from 0600 on the previous Sunday. For any other day of the week, they may be purchased from ticket offices on the first day of validity only. 7-day tickets can only be purchased from self-service machines on the day of travel.

For new Season Tickets valid for one month or more, tickets starting on a Saturday, Sunday or Monday (also Tuesday after a Bank Holiday) may be issued from 1200 noon the previous Friday. If the start date is another day, the new train tickrt may be purchased from 1200 noon the previous day.

The above also applies to renewals following a break of continuity.

If you are buying your ticket online, do so at least seven days in advance and up to 21 days before you travel. The ticket will be issued to you seven days in advance.

How easy is it to renew my current Season Ticket?
If you want to renew your Season Ticket you can either renew online or pick up an application form from your local ticket office. You will need your Photocard when renewing your Season Ticket.

We have recently introduced an automatic renewal option for monthly tickets bought online.

How far in advance can I renew my current ticket?
7-day tickets:
Where the current ticket is surrendered with no break of continuity, a ticket starting on a Sunday or Monday (or Tuesday after a Bank Holiday) may be issued from 1200 noon the previous Friday. If the start date is another day, the ticket may be issued after 1200 noon the previous day.

Other Season Tickets:
Where the current ticket is surrendered with no break of continuity, a ticket may be issued up to seven days in advance.

For full terms and conditions relating to online sales, please see the online ticket facility.