From Sunday 14 September, Govia Thameslink Railway took over the First Capital Connect franchise and will run the services of each route under two separate names – Thameslink and Great Northern.
If you have bought a ticket for travel after 14 September, this will still be valid. This includes Season Tickets but please note your details will be passed to the new operator who will be able to make any changes to your Season Ticket.
If your ticket is marked 'FCC only', you will be able to travel on Thameslink and Great Northern trains, but not on other operators' services.
You will still be able to claim refunds on all tickets bought online for travel after 14 September (except Season Tickets) through this website, as well as making compensation claims for travel on our services before 14 September.
For all other queries on travel post 14 September, please visit the Thameslink Great Northern website.
Please visit Your Account to claim a refund for a ticket purchased online before 14 September 2014 for travel after 14 September 2014.
You can still make a claim for delays to First Capital Connect services before 14 September 2014.
For any issues relating to First Capital Connect services prior to 14 September 2014.
Unfortunately you are no longer able to collect Nectar points through our website. However, you can still collect 2 points for every £1 on your train travel booked online.
Why not make every journey more rewarding and head on over to First Great Western now to keep collecting Nectar points.