All change at First Capital Connect


From Sunday 14 September, Govia Thameslink Railway took over the First Capital Connect franchise and will run the services of each route under two separate names – Thameslink and Great Northern.

Tickets

If you have bought a ticket for travel after 14 September, this will still be valid. This includes Season Tickets but please note your details will be passed to the new operator who will be able to make any changes to your Season Ticket.

If your ticket is marked 'FCC only', you will be able to travel on Thameslink and Great Northern trains, but not on other operators' services.

Refunds and Delay Repay

You can no longer make claims for delays on First Capital Connect services that took place before 14 September 2014.

For journeys made after 14 September, please visit the Thameslink Great Northern website.

For tickets bought online or for travel before 14 September 2014


  • Manage your ticket

    Please visit Your Account to claim a refund for a ticket purchased online before 14 September 2014 for travel after 14 September 2014.

  • Contact us

    For any issues relating to First Capital Connect services prior to 14 September 2014.

  • Collecting Nectar points

    Unfortunately you are no longer able to collect Nectar points through our website. However, you can still collect 2 points for every £1 on your train travel booked online.

    Why not make every journey more rewarding and head on over to First Great Western now to keep collecting Nectar points.

For travel after 14 September 2014